Responsible Gambling

At Crossy Road, we are deeply committed to promoting responsible gambling and ensuring the safety and well-being of all our players. Gambling should always be a form of entertainment, not a source of stress or financial hardship. We recognise the potential risks associated with gambling and strive to provide a secure and transparent environment where players can enjoy our games responsibly.

Our mission is to support players in making informed decisions, maintaining control over their gambling activities, and accessing help whenever needed. We believe that responsible gambling is a shared responsibility between the operator and the player, and we are dedicated to providing the tools, resources and support necessary to foster safe gambling habits.

What Is Responsible Gambling

Responsible gambling means engaging in gambling activities in a controlled, balanced and enjoyable way. It involves recognising gambling as a form of entertainment rather than a way to make money or solve financial problems.

Players should approach gambling with moderation, setting clear limits on how much time and money they spend. Maintaining a healthy balance between gambling and other aspects of life — such as work, relationships and hobbies — is essential to prevent gambling from becoming harmful.

Responsible gambling also means understanding the odds, accepting losses as part of the experience, and never chasing losses in an attempt to recover money. By following these principles, players can enjoy gambling as entertainment without it negatively impacting their lives.

Understanding Gambling Risks

Gambling carries inherent risks that every player should understand before participating. Gambling is not an investment; it is an activity based on chance where outcomes are uncertain and the odds are structured in favour of the house.

The “house edge” means that, over time, the operator is expected to make a profit. As a result, players are more likely to lose than win in the long term. Emotional decision-making can increase these risks — gambling while feeling stressed, upset or under the influence of alcohol may lead to poor judgement and greater losses.

Financial risks should never be ignored. Spending more than you can afford to lose can lead to debt and serious personal consequences. Always gamble with a clear mind and realistic expectations.

Guidelines for Safe Gambling

To gamble safely and responsibly, consider the following practical guidelines:

• Set Time and Spending Limits: Before you begin gambling, decide how much time and money you are prepared to spend. Do not exceed these limits.
• Never Chase Losses: Accept losses as part of gambling. Attempting to win back lost money often results in further losses.
• Avoid Gambling When Distressed or Under the Influence: Emotional distress or substance use can impair judgement.
• Keep Gambling as Entertainment: Gambling should never be viewed as a way to generate income.
• Take Regular Breaks: Stepping away helps maintain perspective.
• Use Responsible Gambling Tools: Make use of the self-exclusion and limit-setting tools available on our platform.

Warning Signs of Problem Gambling

Recognising the warning signs early can help prevent serious harm.

Behavioural signs may include:

• Spending increasing amounts of time and money gambling
• Neglecting work or personal responsibilities
• Borrowing money to gamble
• Hiding gambling activities from friends or family

Emotional signs may include:

• Anxiety, irritability or low mood related to gambling
• Feelings of guilt or shame
• Using gambling as an escape from problems

Financial signs may include:

• Regularly exceeding your budget
• Chasing losses
• Accumulating debt
• Difficulty paying bills

If you recognise these signs in yourself or someone close to you, it is important to seek support as soon as possible.

Self-Control Tools and Limits

Crossy Road provides a range of responsible gambling tools to help you stay in control:

• Deposit Limits: Set daily, weekly or monthly deposit limits.
• Loss Limits: Define the maximum amount you are prepared to lose over a set period.
• Session Time Limits: Restrict the length of gambling sessions.
• Reality Checks: Receive reminders about how long you have been playing.
• Cooling-Off Periods: Temporarily suspend your account.
• Self-Exclusion: Exclude yourself from gambling for a defined period or permanently.

Players in the United Kingdom may also register with GAMSTOP, a free national self-exclusion scheme that restricts online gambling across all UK-licensed operators.

These tools can be activated via your account settings, or you may contact our customer support team for assistance.

Getting Help and Support

If you believe your gambling is becoming harmful, or if someone close to you is affected, seeking help is an important step.

You may wish to speak openly with trusted friends or family members. Professional help from qualified counsellors and therapists specialising in gambling addiction can be highly effective. Treatments such as cognitive behavioural therapy (CBT) are widely used to help individuals regain control.

Seeking support is a sign of strength. Early intervention can prevent gambling-related harm from escalating.

Support Organisations in the United Kingdom

The following organisations provide free, confidential support throughout Great Britain:

• GamCare – National Gambling Helpline (24/7): 0808 8020 133
  Website: www.gamcare.org.uk
• BeGambleAware – Information, advice and free support services
  Website: www.begambleaware.org
• GAMSTOP – Free online self-exclusion scheme
  Website: www.gamstop.co.uk
• Gamblers Anonymous UK – Peer support meetings
  Website: www.gamblersanonymous.org.uk
• NHS – Gambling addiction treatment and support services
  Website: www.nhs.uk

These organisations provide counselling, treatment programmes, peer support and practical advice for individuals and families affected by gambling-related harm.

Crossy Road’s Commitment

Crossy Road is committed to upholding the highest standards of responsible gambling in accordance with the requirements of the UK Gambling Commission.

Our policies are designed to protect players and promote a safe, fair and transparent gambling environment. All staff receive appropriate training to recognise signs of gambling-related harm and provide suitable support. We implement strict age verification procedures to prevent underage gambling and ensure full compliance with applicable UK regulations.

Our systems monitor gambling activity to help identify potentially harmful patterns of play. Where appropriate, we may intervene and offer support or apply restrictions to protect players.

We actively promote responsible gambling tools and provide clear access to independent support organisations. By prioritising player protection, transparency and accountability, Crossy Road aims to minimise gambling-related harm and maintain a safer gambling environment.

Frequently Asked Questions

1. What is responsible gambling and why is it important?
   Responsible gambling means gambling in a controlled and balanced way without causing harm to yourself or others. It helps protect your finances, relationships and mental well-being.
2. How can I set limits on my gambling at Crossy Road?
   You can set deposit limits, loss limits and session reminders through your account settings.
3. What should I do if I feel I am losing control?
   Consider activating self-exclusion or a cooling-off period and seek support from professional organisations such as GamCare or BeGambleAware.
4. Is gambling a way to make money?
   No. Gambling is a form of entertainment. The odds are structured in favour of the operator.
5. Can I take a break from gambling?
   Yes. You can activate a cooling-off period or choose self-exclusion at any time.
6. Where can I find help in the UK?
   Support is available through GamCare, BeGambleAware, GAMSTOP, Gamblers Anonymous UK and the NHS.
7. Can I gamble responsibly if I have a history of addiction?
   It may be possible with strict controls and professional support. Consulting a healthcare professional is strongly recommended.
8. What should I do if someone else may have a gambling problem?
   Approach them with empathy, encourage professional support and provide information about available services.

At Crossy Road, your safety and well-being are our top priorities. We encourage all players to gamble responsibly and reach out for help whenever needed. Together, we can create a safer, more enjoyable gaming environment.

Contact Information

Company: Crossy Road
Website: crossyroadgambling.eu
Email: [email protected]